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Recover my password

For now we do not send emails, so we cannot send you a link to reset your password. Support handles it.

Ask the team for help

This is how an account is recovered right now:

  1. Try again calmly: check capital letters, that you type your username (not your pet's name) and the last password your browser or password manager saved.
  2. If you cannot remember it, sign in with another account of yours, or create a new one (it is free), and open a ticket in the “Account and sign-in” category.
  3. Write the username you want to recover and everything you know about it: your pet's name, when you created it and anything only its owner would know.
  4. The team reviews it and, if everything matches, resets the password and gives you a temporary one in the same ticket. When you sign in it will ask you to change it.

We will never ask for your password in a ticket.

Open a ticket Create an account Back to sign in